KoiKoi Travel

Cancellation & Refund Policy

1. Overview & Commitment to Transparency

At KoiKoi Travel, we understand that travel plans can sometimes change unexpectedly due to personal emergencies, flight delays, health concerns, or unforeseen events. We strive to provide transparent, fair, and traveler-friendly cancellation and refund terms while respecting our commitments to partnered hotels, safari operators, and transport providers across India.

2. Tour Package Cancellation Terms

Cancellation requests must be submitted in writing via email to booking@koikoitravel.com or through your dedicated KoiKoi Travel relationship manager. The effective cancellation date is the date on which written communication is received during regular business hours (10:00 AM – 6:00 PM IST).

Standard refund calculations based on notice prior to the tour start date are as follows:

  • 30 Days or More Prior to Arrival: Full refund of package deposit minus standard administrative processing fee (₹1,500 / $25 USD per booking) and any non-refundable permits or non-refundable train/flight tickets already issued.
  • 15 to 29 Days Prior to Arrival: 75% refund of total tour package cost minus actual non-refundable hotel deposits.
  • 7 to 14 Days Prior to Arrival: 50% refund of total tour package cost.
  • Less than 7 Days / No-Show: 100% cancellation charges apply (no refund), as accommodations, vehicles, and guides are fully committed.

3. High Peak Season Policy

For tours scheduled during national peak holiday periods—specifically Diwali festive week, Christmas & New Year (December 20 to January 5), Pushkar Camel Fair dates, and Ladakh summer peak (June–July)—hotels enforce strict non-refundable retention policies. Cancellations made within 30 days of arrival during peak periods may incur up to 100% cancellation charges based on individual hotel contracts.

4. Jungle Safari & Monument Tickets

Government safari zones (e.g., Ranthambore, Jim Corbett, Kaziranga, Bandhavgarh) and special heritage monument permits are issued directly by forest and archaeological authorities in the traveler's name. As per government rules, safari booking fees and monument entry permits are 100% non-refundable and non-transferable once booked.

5. Date Rescheduling & Trip Postponement

If you need to postpone your trip rather than cancel, KoiKoi Travel offers free trip rescheduling subject to hotel availability and seasonal tariff differences:

  • Rescheduling requests made at least 15 days prior to arrival will carry over 100% of your booking amount to future travel dates valid for up to 12 months.
  • Any seasonal price differences (e.g., moving from low season to peak season) will be adjusted in the final balance.

6. Refund Processing Timelines & Mode

Approved refunds are initiated within 3 to 5 business days following cancellation confirmation. Depending on your banking institution or card issuer, funds typically reflect in your original payment method (Credit Card, Debit Card, Net Banking, UPI, or International Wire Transfer) within 7 to 10 working days.

7. Force Majeure & Natural Calamities

In the rare event that travel becomes impossible due to acts of God, extreme natural disasters, government travel bans, or road closures (such as landslides in mountainous terrain), KoiKoi Travel will make every effort to reroute itineraries, reschedule stays, or provide credit vouchers for future travel without penalizing travelers.

8. Contact Us Regarding Your Booking

For cancellation, amendment, or refund queries, please contact our support desk:

  • Email: support@koikoitravel.com / booking@koikoitravel.com
  • Support Hours: Monday – Saturday (9:30 AM to 7:00 PM IST)
  • Emergency WhatsApp: Available 24/7 for travelers currently on active tours